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SOFTWARE PROJECTField service operations

Boris Grupo B&B

Field work starts with coordinating the team

Detail from the project’s public presentation.
Detail from the project’s public presentation.

01 / About the project

A custom platform bringing dispatch, crews, and work orders together to organize the context of field service.

Client
Boris Grupo B&B
Project type
Field service operations
Development
Olimpo Web

02 / The challenge

The challenge

Behind a field service job is a task to carry out and a crew that will do the work. Before execution comes coordination: connecting the work order with dispatch and the people involved in the service.

A work order describes the task within the operation. The crew adds the team dimension. Dispatch has its own place in organizing the service. For this kind of business, bringing those three pieces together is a specific software challenge, tied to work that takes place beyond the office.

The Boris Grupo B&B platform is built around that relationship. Dispatch, crews, and work orders belong to the same environment, with a structure dedicated to field service coordination and the elements involved in that work.

03 / What we built

What we built

The system brings dispatch, crews, and work orders together in a shared interface. Service tasks and teams share the same operational context within the platform.

Work orders provide the task dimension; crews provide the team dimension. Dispatch completes the coordination structure. Each area represents a part of the work that the software brings together.

04 / Project scope

Project capabilities

  1. Dispatch

  2. Crews

  3. Work orders

What we built

  • Dispatch and work orders within the same environment for service coordination.

  • Crews as part of the operational structure, alongside field work.

  • A custom management platform organized around tasks, teams, and dispatch.

OLIMPO WEB

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