Terms of Service

Olimpo Web Design LLC · Last updated: October 2, 2026

These Terms of Service (the "Terms") are a binding agreement between Olimpo Web Design LLC, a New Mexico limited liability company doing business as "Olimpo Web" ("Olimpo," "we," "us" or "our"), and you or the business you represent ("Client," "you" or "your"). They govern your access to and use of our websites, including olimpo.tech and all of its subdomains (the "Site"), our software platforms and tools, and all services, programs and deliverables we provide (together, the "Services").

These Terms apply when you visit the Site, request information, purchase or use our Services, or access our Platforms, and by doing so you agree to them. If you do not agree, do not use the Site or the Services. Custom Projects are formalized through an Authorization Letter signed by Olimpo: for those Projects, the Authorization Letter governs and these Terms complement it, as explained in Section 3.

This page also contains our Refund and Cancellation Policy (Sections 12 and 15), our Privacy Policy (Section 24) and our Cookie Policy (Section 24.8).

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A LIMITED SATISFACTION GUARANTEE AND A REFUND POLICY (SECTIONS 9 AND 12), DISCLAIMERS OF WARRANTIES (SECTION 32), A LIMITATION OF OUR LIABILITY (SECTION 33), YOUR OBLIGATION TO INDEMNIFY US (SECTION 34), AND A ONE-YEAR DEADLINE TO BRING CLAIMS, A WAIVER OF JURY TRIAL AND OF CLASS ACTIONS, AND THE COURTS OF NEW MEXICO AS THE FORUM FOR DISPUTES (SECTION 37).

Key points (summary only — the full Terms below control):

• For custom projects, your Authorization Letter and Proposal set the scope, timeline, price, payments and guarantee, and anything not written there is not included. These Terms complement them.
• Our Satisfaction Guarantee applies as stated in your Authorization Letter: typically, if you are not satisfied with the first working version of your Project, you tell us in writing within 5 calendar days after receiving it and we refund 100% of what you paid us for that Project. After that period, that version is considered approved.
• Payments are non-refundable, except as described in our Refund Policy (Section 12). If you have a problem with a payment, contact us before filing a dispute or chargeback.
• If we don't receive the materials, feedback or payments we need for 7 business days, we may pause your Project, and reactivating it has a fee.
• The code developed specifically for you becomes yours once the full price is paid. We keep ownership of our pre-existing and reusable tools, and you receive a license to use them as part of your project.
• Third-party costs (AI model usage, hosting, domains, app store fees, licenses) are paid by you unless your Proposal says otherwise.
• AI can make mistakes. You supervise the AI agents and automations we build or configure for you and you are responsible for what they say and do, including complying with calling, messaging, privacy and AI-disclosure laws.
• Our liability is limited. Disputes are generally resolved in the courts of New Mexico, without jury trials or class actions, and claims must be filed within one year.

Table of Contents

1. Definitions
2. Acceptance, Eligibility and Business Use
3. How These Terms Work with Authorization Letters and Proposals
4. Our Services
5. Proposals, Scope and Changes
6. Client Responsibilities
7. Timelines, Delays, Pauses and Reactivation
8. Delivery, Review and Acceptance
9. Satisfaction Guarantee
10. Included Support, Warranty Period and Maintenance
11. Fees, Payment Terms and Taxes
12. Refund Policy
13. Payment Disputes and Chargebacks
14. Third-Party Financing and Installment Plans
15. Subscriptions and Recurring Services
16. Intellectual Property
17. Client Materials, Content and Placeholders
18. Artificial Intelligence, AI Agents and Automations
19. Third-Party Services and Costs
20. Accounts, Access, Hosting, Security and Backups
21. Olimpo Platforms
22. Training, Implementation Programs and Courses
23. Acceptable Use
24. Privacy Policy and Cookie Policy
25. Confidentiality
26. Communications, Meetings and Recordings
27. Portfolio, Publicity and Testimonials
28. Non-Solicitation of Our Team
29. Referral Program
30. Rewards Center
31. Website, Free Resources and Copyright Complaints
32. Disclaimer of Warranties
33. Limitation of Liability
34. Indemnification
35. Suspension and Termination
36. Force Majeure
37. Governing Law and Dispute Resolution
38. Sanctions and Export Compliance
39. Changes to These Terms
40. General Provisions
41. Contact Us

1. Definitions

In these Terms, the following capitalized terms have the meanings below. Other terms are defined where they first appear.

• "Authorization Letter" means Olimpo's "Authorization and Execution Commitment Letter" (in Spanish, "Carta de Autorización y Compromiso de Ejecución") or any similar commitment letter that Olimpo signs and delivers to Client to formalize a Project.
• "Background IP" means all software, code, libraries, frameworks, components, templates, designs, prompts, agent and automation architectures, workflows, scripts, tools, methodologies, processes, documentation, know-how and other materials that Olimpo owns or licenses, that existed before a Project, that were created independently of a Project, or that Olimpo develops for general use across clients, together with their improvements, modifications and derivatives that are not specific to the Client.
• "Business Day" means Monday through Friday, excluding public holidays observed in the United States or in Argentina, where members of our team work.
• "Client Data" means data and content that Client or its end users enter into, or that is generated for Client through, the Deliverables or the Platforms, including end-user conversation records.
• "Client Materials" means all content, information, data, trademarks, logos, images, videos, texts, designs, specifications, instructions, credentials and other materials that Client, or anyone acting on Client's behalf, provides to Olimpo.
• "Deliverables" means the work product that Olimpo must deliver to Client under a Proposal. "Project-Specific Deliverables" means the parts of the Deliverables created by Olimpo specifically and exclusively for Client within a Project, excluding Background IP and Third-Party Components.
• "Effective Start Date" means the later of (a) the date Olimpo receives the first payment of a Project in cleared funds, and (b) the date Olimpo receives the initial materials, information and access required to start the Project, as reasonably determined by Olimpo.
• "Platforms" means the software platforms, applications, portals, assistants, connectors and tools operated by Olimpo and made available to clients or users as a service, including those available at subdomains of olimpo.tech and any Olimpo app or connector offered within third-party platforms.
• "Project" means a defined engagement for Services described in a Proposal.
• "Proposal" means any proposal, quote, statement of work, Authorization Letter, order form, invoice, payment link, checkout page or other ordering document issued by Olimpo that describes Services, together with any Change Orders (Section 5.4). A Proposal is accepted when Client signs it, approves it in writing, pays any amount under it or asks Olimpo to begin the work, whichever occurs first.
• "Third-Party Components" means open-source software, third-party libraries, software development kits, APIs, AI models, fonts, stock media, templates, plug-ins and other materials owned by third parties and licensed under their own terms.
• "Third-Party Services" means products, platforms and services that Olimpo does not own or control, including hosting and cloud providers, AI and model providers, development platforms, messaging and telephony platforms, app stores, social networks, payment processors, financing providers, customer relationship management systems and other software.
• "Written" or "in writing" includes email and messages sent through messaging applications such as WhatsApp by the parties' designated contacts, except that legal notices must be sent as described in Section 40.5.

2. Acceptance, Eligibility and Business Use

2.1 Agreement. These Terms, together with each Proposal, form the agreement between you and Olimpo (the "Agreement").

2.2 Authority. If you accept these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind it, and "Client" refers to that entity. If you do not have that authority, you are personally bound by these Terms.

2.3 Eligibility. You must be at least 18 years old and legally able to enter into contracts. The Services are not directed to children.

2.4 Business use. The Services are offered exclusively for business, commercial and professional purposes. By using them, you represent that you are acting in a business or professional capacity and not as a consumer. Nothing in these Terms limits any right that cannot be waived under applicable law; where such a right applies, these Terms apply to the maximum extent permitted by that law.

2.5 Right to decline. Olimpo may decline any project, request, purchase or client, at its sole discretion, for any lawful reason.

3. How These Terms Work with Authorization Letters and Proposals

3.1 Projects formalized with an Authorization Letter. Olimpo formalizes each custom Project through a Proposal and an Authorization Letter signed by Olimpo, which set out the scope, timeline, price, payment schedule, guarantee, intellectual property, confidentiality and governing law of that Project. For those Projects, the Authorization Letter governs, and these Terms complement it on every matter it does not expressly address (for example, Client responsibilities, Third-Party Services and costs, artificial intelligence, hosting, data, chargebacks, limitation of liability and dispute resolution). Unless an Authorization Letter expressly states otherwise, it does not waive or limit the provisions of these Terms on disclaimers, limitation of liability, indemnification, artificial intelligence or Third-Party Services.

3.2 Purchases without an Authorization Letter. For Services purchased without an Authorization Letter (for example, subscriptions, maintenance plans, Programs, courses, or payments made through checkout pages or payment links), these Terms, together with the description of the offer at the time of purchase, govern the purchase.

3.3 Order of precedence. If documents conflict, this order applies: (a) a written agreement signed by both parties; (b) the Authorization Letter and the Proposal of the applicable Project; (c) these Terms; and (d) any other content, including the Site, FAQs, advertisements, videos, social media posts, sales calls and messages, except the pages and offer descriptions that these Terms expressly incorporate (Sections 9.1(e), 21.1, 22.1, 29 and 30). Among the documents that form a Proposal, the most recent one accepted by Client prevails; however, an invoice, payment link or checkout page does not change the scope, guarantee or payment schedule of an Authorization Letter unless it expressly says so.

3.4 Olimpo's pre-existing components. The transfer of ownership described in an Authorization Letter, in any language, covers the code and materials developed specifically for the Project (the Project-Specific Deliverables) and takes effect under Section 16.1. As a complement, Olimpo's pre-existing and reusable components (Background IP) and Third-Party Components are not transferred; Client receives the license described in Section 16.3, which allows it to use and maintain them as part of its Project and to hire any other provider to continue it. Any statement that Olimpo retains no right or interest in the delivered development refers to the Project-Specific Deliverables and does not limit Sections 16.3, 16.7 or 27.

3.5 Governing law. References in an Authorization Letter to the laws and courts of the State of New Mexico are consistent with Section 37, which complements them.

3.6 Marketing statements. Descriptions on the Site and in our marketing (for example, "we develop your software in less than 20 days," "Not happy? You don't pay," "full guarantee" or "if you're not satisfied, we'll refund your payment") are general summaries. Timelines apply only as defined in each Proposal, and any statement about guarantees or refunds refers exclusively to the Satisfaction Guarantee described in Section 9.

4. Our Services

4.1 Description. Olimpo provides its Services remotely. Depending on the Proposal, they may include: (a) design and development of custom software, web platforms, web applications and progressive web apps, minimum viable products (MVPs), procurement and management systems, e-commerce, and mobile applications for iOS and Android; (b) integration of artificial intelligence into business systems, including chatbots, virtual assistants, AI agents for messaging, email, voice and phone, and process automations; (c) AI implementation programs, training, mentorships, consulting and educational content; (d) maintenance, support, hosting and related technical services; (e) access to the Platforms; and (f) free content, guides and tools.

4.2 Specific Services. The Services that Olimpo provides to each Client are only those described in the applicable Proposal.

4.3 Changes to our offering. Olimpo may add, modify or discontinue any service offering at any time, without affecting Proposals already accepted.

4.4 Methods and tools. Olimpo determines the methods, tools, technologies, platforms, providers, personnel and subcontractors used to perform the Services, including AI-assisted development tools, unless the Proposal expressly requires specific technologies. Olimpo may change providers or migrate Deliverables between providers to improve stability, cost or performance, within the scope of the Project.

5. Proposals, Scope and Changes

5.1 Validity of Proposals. Unless the Proposal states otherwise, Proposals are valid for fifteen (15) calendar days after they are issued. Olimpo may withdraw or modify a Proposal before it is accepted. If a Project does not reach its Effective Start Date within thirty (30) days after the Proposal is accepted, for reasons attributable to Client, Olimpo may update the price and the timeline.

5.2 The written scope controls. The scope of each Project is limited to what is expressly described in the Proposal. The written Proposal prevails over prior or contemporaneous conversations, meetings, messages, demos, mockups, examples, portfolio items and marketing materials. Anything not expressly included is outside the scope. References to an "app" or "application" mean the type of application specified in the Proposal (for example, a web application or a progressive web app); native applications published on the Apple App Store or Google Play are included only if the Proposal expressly says so.

5.3 Reasonable adjustments. Any reasonable adjustment that stays within the objective and the modules described in the Proposal is covered and does not generate additional cost. A reasonable adjustment changes texts, design, fields, rules or flows within a module already included; it does not add modules, functions, user roles, integrations, platforms or channels, and it does not change the type of application (for example, from a web app or progressive web app to a native app). New modules, integrations not listed, and changes that require rebuilding modules or work already delivered or approved are outside the scope and will be quoted separately and transparently before being carried out (Section 5.4). In case of doubt, Olimpo will determine in good faith, based on this definition, whether a request is a reasonable adjustment.

5.4 Change Orders. Requests outside the scope will be quoted before they are carried out. A quote becomes a "Change Order," and part of the Proposal, when Client approves it in writing or pays for it. Change Orders may modify the timeline. Olimpo is not obligated to perform work outside the scope. Any work outside the scope that Olimpo performs without a Change Order is a courtesy: it does not modify the scope and does not create any obligation to provide similar work in the future. Only a quote issued by Olimpo and approved by Client changes the scope; messages in which Olimpo's team agrees to review, consider or try a request do not. Only Olimpo's CEO, or a person designated in writing by Olimpo, may approve Change Orders, discounts, refunds or other commitments on Olimpo's behalf.

5.5 Technical feasibility. Some features depend on technical feasibility and on Third-Party Services (for example, the availability of an API, permissions or platform approvals). If a feature proves unfeasible, or is restricted by a Third-Party Service for reasons beyond Olimpo's reasonable control, Olimpo will propose a reasonable alternative of similar value, and this will not constitute a breach.

5.6 Future phases. Roadmaps, future phases, "beyond the MVP" visions and similar descriptions are informational and are not commitments unless they are purchased through a Proposal.

6. Client Responsibilities

6.1 Cooperation. Client shall: (a) provide, on time, complete and accurate Client Materials, information, decisions, content (such as texts, images and videos) and data; (b) provide the access, credentials and permissions that the Services require; (c) create and maintain in its own name and at its own cost all third-party accounts required for its business and the Deliverables (for example, domain, hosting, cloud, AI providers, Meta Business and WhatsApp Business, Apple and Google developer accounts, payment processors, email and telephony), unless the Proposal expressly says that Olimpo provides them; (d) designate a contact person with authority to make decisions and give approvals, whose approvals bind Client; (e) review, test and give feedback within two (2) Business Days after each request, unless otherwise agreed, except for the review of deliveries, which follows Section 8.2; (f) attend scheduled meetings and testing sessions; (g) ensure that its personnel and end users use the Deliverables properly; and (h) not modify the Deliverables, code, prompts, configurations or development environments while Olimpo is working on them without Olimpo's prior written approval (restoring work affected by unapproved changes is billable and extends the timeline).

6.2 Client's business and legal compliance. Client is solely responsible for its business, products, services, content and communications, and for determining whether the Deliverables meet the legal and regulatory requirements that apply to its business, industry and jurisdictions, including requirements on privacy notices and consents, terms for its end users, consumer protection, advertising, accessibility, telemarketing, data protection, health, financial services, legal services, gambling and licensing. Olimpo is not a law firm, accounting firm, financial advisor or healthcare provider, and does not provide legal, tax, accounting, financial, medical or regulatory advice. Client should obtain its own professional advice.

6.3 Accessibility. Unless the Proposal expressly includes accessibility compliance (for example, conformance with a specific level of the Web Content Accessibility Guidelines), Olimpo does not warrant that the Deliverables comply with accessibility laws or standards, such as the Americans with Disabilities Act or WCAG. Accessibility audits and remediation can be quoted separately.

6.4 Data migration. If a Project involves importing or migrating data, Client is responsible for the accuracy, completeness and legality of that data and for keeping its own backup copy before the migration.

6.5 Consequences. Olimpo is not responsible for delays, defects or deficiencies caused by Client's failure to meet its responsibilities, by inaccurate or incomplete Client Materials, or by Client's instructions.

7. Timelines, Delays, Pauses and Reactivation

7.1 Timelines. Timelines start on the Effective Start Date. Unless the Proposal expressly refers to calendar days, the days in a timeline stated in a Proposal are Business Days. Olimpo will use commercially reasonable efforts to meet the timelines in the Proposal.

7.2 Delays not caused by Olimpo. Any delay by Client in providing materials, feedback, approvals, access, payments or decisions extends the delivery date by the same number of days, and delays caused by Third-Party Services (such as app store reviews, Meta or WhatsApp approvals and provider verifications) extend it for as long as they last. If a delay by Client exceeds five (5) Business Days, or the Project is paused under Section 7.3, Olimpo may also reschedule the remaining work according to its team's availability and will inform Client of the new dates in writing.

7.3 Pause. If Client does not respond, provide a required item, make a required decision or make a payment for seven (7) consecutive Business Days after Olimpo requests it, Olimpo may pause the Project by written notice. While the Project is paused, the timeline is suspended, Olimpo has no obligation to continue the work, and payments already due remain due.

7.4 Reactivation. To reactivate a paused Project, Client must request it in writing, provide the pending items and pay a reactivation fee equal to the amount specified in the Proposal or, if none is specified, the greater of five hundred US dollars (US$500) or ten percent (10%) of the total price of the Project, up to a maximum of two thousand five hundred US dollars (US$2,500). The Project will resume according to the availability of Olimpo's team, with a new timeline. The reactivation fee compensates Olimpo for rescheduling, reassigning resources and re-onboarding, and is not a penalty.

7.5 Closure of inactive Projects. If a Project remains paused for thirty (30) consecutive days, or if Client communicates that it does not intend to continue, Olimpo may close the Project by written notice. Upon closure: (a) all amounts paid are earned and non-refundable, except for any refund properly requested under Section 9 before the closure; (b) Client must pay for the work performed through the closure date, as provided in Section 35.1; (c) items pending only because of Client's inaction are deemed delivered or removed from the scope; and (d) Olimpo's obligations under the Proposal end.

7.6 Delays caused by Olimpo. If Olimpo fails to deliver a milestone more than thirty (30) days after its scheduled date (as extended under this Section 7) for reasons solely attributable to Olimpo, Client may, as its sole and exclusive remedy for the delay, terminate the Project by written notice and receive a refund of the amounts paid that correspond to the Deliverables not yet delivered, calculated on a pro-rata basis.

8. Delivery, Review and Acceptance

8.1 Delivery. A Deliverable is delivered when Olimpo makes it available to Client for review or use, for example through a staging or production URL, a test build (such as TestFlight or an APK file), access to an account or repository, or by sending files. Delivery does not depend on Client launching or publishing the Deliverables, and approval by an app store or other platform is not a condition of delivery.

8.2 Review Period. Client must review each delivery and notify Olimpo in writing of any material nonconformity with the Proposal within five (5) calendar days after the delivery (the "Review Period"), describing it in enough detail to reproduce it. Olimpo will correct confirmed nonconformities within a reasonable time, and each correction will be subject to a new Review Period limited to that correction.

8.3 Acceptance. A delivery is accepted on the earliest of: (a) Client's written approval; (b) the end of the Review Period without a written notice of a material nonconformity; or (c) Client's use of the Deliverable in production or with real customers, users or data. Acceptance of the first working version does not shorten the period to request a refund under the Satisfaction Guarantee (Section 9).

8.4 Minor issues. Minor defects, cosmetic issues, matters of subjective preference, and items pending because of Client or Third-Party Services do not prevent acceptance, and will be addressed during any included support period.

8.5 Final payment. The final payment is due upon final delivery, as stated in the Proposal. It may not be withheld or delayed because Client has not launched the Deliverables, because of minor issues, because of items pending on Client's side, or because of requests outside the scope. Items that depend solely on Client (for example, content that Client must produce) and remain pending for more than fifteen (15) days after Olimpo requests them will be considered delivered for payment purposes. Olimpo will complete those items, within the original scope and according to its team's availability, if Client provides what is needed within sixty (60) days after the final delivery; after that period, they may be quoted as new work.

8.6 Use before full payment. Until full payment, Client's right to use the Deliverables is limited as described in Section 16.2. If Client uses any Deliverable in production, or with real customers, users or data, before paying the full price and without Olimpo's written consent (a launch planned in the Proposal counts as consent), that Deliverable is considered accepted and Olimpo may declare the remaining balance of the Project immediately due.

9. Satisfaction Guarantee

9.1 When it applies. Our Satisfaction Guarantee (also described in our marketing as "Not happy? You don't pay," "full guarantee," "money-back guarantee" or with similar expressions) applies only when it is expressly included in the Authorization Letter or Proposal, and only under the terms stated there and in this Section 9. Unless the Authorization Letter or Proposal states otherwise:

• (a) It applies to the first working version of the Project (the first delivery or Sprint 1, as identified in the Proposal).
• (b) If Client is not satisfied with the direction of the Project, or if the scope agreed for that first stage has not been completed, Client may request a refund of one hundred percent (100%) of the amounts paid to Olimpo for that Project as of the date of the refund request.
• (c) The request must be made in writing (for example, by email to contacto@olimpo.tech) within five (5) calendar days after the first working version is delivered.
• (d) If no request is received within that period, the first working version is considered approved, the Satisfaction Guarantee expires and the Project continues its course. After the Satisfaction Guarantee expires, dissatisfaction with the Project does not entitle Client to a refund, to withhold payments or to cancel amounts that are due. Adjustments are then handled under Sections 5, 8 and 10.
• (e) For Programs (Section 22) and other offers that advertise a guarantee with a different period (for example, a 7-day guarantee), the guarantee applies for the period stated in that offer, counted from the date access is first granted, and otherwise works as described in this Section 9.

The only condition for obtaining the refund is the timely written request described in (c). Sections 9.2 to 9.6 are not additional conditions; they describe how the refund is calculated and processed and its effects, and they apply to every guarantee described in a Proposal or Authorization Letter.

9.2 Effect of a refund. Once a refund is made under the Satisfaction Guarantee, the Project ends; ownership of the Deliverables does not transfer to Client; all licenses granted to Client terminate; Client must stop using, and delete or return, the Deliverables and any materials provided by Olimpo; Olimpo may disable any Deliverable that it hosts or controls; and neither party has further obligations for that Project, except those that survive under these Terms.

9.3 What it covers. The Satisfaction Guarantee covers the amounts paid to Olimpo for its own services. It does not cover third-party costs already incurred, whether paid directly by Client or through Olimpo (such as AI model usage, hosting, domains, licenses or app store fees), or fees and interest charged by Client's bank, payment provider or Financing Provider, except where the law requires otherwise.

9.4 It is not a results guarantee. The Satisfaction Guarantee is a guarantee of satisfaction with the first working version. It is not a guarantee of business results, revenue, sales, savings, time reductions or any other outcome.

9.5 Processing. Refunds under the Satisfaction Guarantee are processed as described in Section 12.4. Refunds of payments made through Financing Providers are processed according to Section 14.4.

9.6 Limits. The Satisfaction Guarantee applies once per Project, is personal to the Client and cannot be transferred.

10. Included Support, Warranty Period and Maintenance

10.1 Included support and warranty period. If the Proposal includes a support or warranty period (for example, "the first month after closing"), that period starts on the date of final delivery, which is the "closing" of the Project referred to in a Proposal or Authorization Letter; lasts one (1) month unless the Proposal states otherwise; and runs continuously whether or not Client launches or uses the Deliverables. During that period, Olimpo will: (a) correct reproducible errors that cause the Deliverables to materially fail to perform as described in the Proposal; and (b) make reasonable adjustments within the original scope. The included period does not include new features, new integrations, redesigns, content updates, data entry, training beyond what the Proposal describes, or work caused by the exclusions in Section 10.3.

10.2 After the included period. When the included period ends, support is provided only under a maintenance plan or a new Proposal, at Olimpo's then-current rates. Olimpo has no obligation to provide free support after that period. Any free assistance provided afterward is a courtesy that does not create an ongoing obligation.

10.3 Exclusions. Olimpo is not responsible for, and its support and warranty do not cover, issues caused by: (a) changes to the Deliverables, code, configuration, data, prompts or settings made by Client or by third parties, including changes made through development platforms, administration panels or AI tools; (b) misuse, or use contrary to the documentation or to Olimpo's instructions; (c) Client Materials or Client Data; (d) changes, updates, outages, deprecations, price changes or policy changes of Third-Party Services, AI models, browsers, operating systems or devices; (e) failure to pay for or renew Third-Party Services; (f) security incidents not caused by Olimpo; (g) Client's hardware, networks or software; or (h) events of force majeure. Correcting these issues may be quoted as new work.

10.4 Exclusive remedy. Correction under Section 10.1, and the Satisfaction Guarantee when it applies, are Client's sole and exclusive remedies for defects or nonconformities in the Deliverables. If, after reasonable attempts, Olimpo cannot correct a material nonconformity reported during the Review Period or the included support period, Client may receive a refund of the amounts paid for the nonconforming Deliverable, in exchange for ceasing to use it.

10.5 Maintenance plans. Maintenance, support and hosting plans include only what is described in the plan or Proposal (for example, hosting, monitoring, updates, minor fixes, backups or a number of support hours). Unused hours do not roll over to the next period and have no cash value. Response times are targets, not guarantees, unless a written service level agreement says otherwise. Work outside the plan is quoted separately. Plans are recurring Services governed by Section 15.

11. Fees, Payment Terms and Taxes

11.1 Fees. Client shall pay the fees stated in the Proposal. Unless stated otherwise, all prices are in United States dollars (USD). Third-party costs are not included unless the Proposal expressly includes them.

11.2 Payment schedule. Payments are due as stated in the Proposal (for example, a percentage at the start, another at an intermediate milestone and the remainder upon final delivery). If no schedule is stated, the full price is due before work begins. Milestone payments are due when the milestone event or date stated in the Proposal occurs, whether or not Client has reviewed or approved the corresponding work, subject only to the Satisfaction Guarantee when it applies. Invoices without a stated due date are due upon receipt. Client shall pay all amounts without set-off, deduction or counterclaim.

11.3 Installments. Any payment plan that Olimpo offers directly is a payment schedule and not a loan. If Client fails to pay an installment when due, Olimpo may declare all remaining installments immediately due.

11.4 No work without payment. Olimpo may withhold the start of a Project, the next stage of a Project, the delivery of Deliverables, and the transfer of code, repositories and credentials until it receives the corresponding payment in cleared funds.

11.5 Payment methods. Olimpo may accept bank transfers, credit and debit cards, PayPal, cryptocurrencies designated by Olimpo, and third-party financing. Card and online payments are processed by third-party payment processors, such as Stripe or PayPal, and Olimpo does not store full card numbers. Client must pay all bank, wire, intermediary and currency conversion fees charged on its side, so that Olimpo receives the full invoiced amount. Olimpo may add a surcharge to credit card payments only where permitted by law and card network rules, never above its cost of acceptance and never on debit or prepaid cards, and always disclosed before payment.

11.6 Cryptocurrency payments. For cryptocurrency payments, Client must use only the asset, network and wallet address that Olimpo provides in writing. A payment is made when the full amount is received in that wallet with the necessary confirmations. Cryptocurrency transactions are irreversible, and Client bears the network fees and the risk of any error in the address, network, asset or amount. When a refund applies, refunds of cryptocurrency payments are made, at Olimpo's choice, in the same asset and network or in USD, for the USD value credited at the time of the original payment.

11.7 Taxes. Fees do not include taxes. Client is responsible for all sales, use, value-added, goods and services, digital services, withholding and other taxes, duties and levies related to the Services, except taxes on Olimpo's net income. If the law requires Client to withhold or deduct any tax from a payment, Client shall increase the payment so that Olimpo receives the full amount it would have received without the withholding or deduction, unless the Proposal expressly states otherwise. Invoices are issued by Olimpo Web Design LLC, a United States company. Client is responsible for any registration, filing or reporting obligation in its own jurisdiction.

11.8 Late payment. Overdue amounts accrue a late charge of one and a half percent (1.5%) per month, or the maximum rate permitted by law if lower, from the due date until paid. Client shall reimburse all reasonable costs of collection, including collection agency fees, attorneys' fees and court costs.

11.9 Suspension for non-payment. If any amount is more than five (5) days overdue, Olimpo may, in addition to its other rights, suspend the Services, including work in progress, support, maintenance, hosting and access to the Platforms, after giving Client at least three (3) days' written notice, until all overdue amounts are paid. Suspension does not relieve Client of its payment obligations. Olimpo may charge a reasonable fee to resume suspended Services and is not liable for any consequence of a suspension made in accordance with these Terms.

11.10 Invoice disputes. Client must notify Olimpo in writing of any good-faith dispute about an invoice within seven (7) days after receiving it, explaining the reasons in detail; otherwise, the invoice is considered accepted. Client must pay all undisputed amounts on time.

11.11 Fixed prices. Prices in an accepted Proposal will not change for that Project except through Change Orders or as provided in these Terms (for example, Sections 5.1 and 7.4). Prices of recurring Services may change as provided in Section 15.6.

11.12 Discounts and promotions. Discounts, credits and promotional prices apply only to the specific purchase and under the conditions stated, and have no cash value.

12. Refund Policy

12.1 General rule. Our Services are custom professional services, and our team reserves time and resources for each Project from its start. For that reason, all payments are final and non-refundable, except as expressly provided in this Section 12.

12.2 When a refund applies. Client is entitled to a refund only: (a) under the Satisfaction Guarantee (Section 9), when it applies; (b) of the amounts paid for Deliverables not yet delivered, calculated on a pro-rata basis, when Client terminates under Section 7.6 or 35.3; (c) of the amounts paid for work not yet performed, when Olimpo terminates for convenience under Section 35.2(c) or in the case described at the end of Section 35.2; (d) of the amounts paid for a nonconforming Deliverable, under Section 10.4; (e) of the prepaid fees for the remaining period, when Olimpo discontinues a paid Platform under Section 21.6; (f) of duplicate or erroneous charges; or (g) when required by applicable law that cannot be waived.

12.3 Non-refundable amounts. Except as provided in Section 12.2, the following are not refundable: first payments and deposits once the work has started; payments for milestones already delivered; Change Orders already performed; reactivation fees; subscription, hosting and maintenance fees for the current billing period, including unused time, hours or features; fees for Programs, courses and training once access has been granted or the Program has started; setup fees; third-party costs; Rewards and credits; and amounts paid for Services that Client chose not to use.

12.4 How to request a refund. Send an email to contacto@olimpo.tech with the subject "Refund Request," including the Client's name, the Project, the payment details and the reason. Olimpo will respond within five (5) Business Days. Approved refunds are processed within fifteen (15) Business Days, through the original payment method when possible or otherwise by bank transfer. The time it takes for the funds to appear depends on the bank or payment provider.

12.5 Courtesy refunds. Any refund, credit or concession that Olimpo grants outside this Section 12 is a one-time courtesy. It does not create an obligation for the future and does not waive any provision of these Terms.

12.6 Subscriptions. The cancellation of subscriptions and recurring Services is governed by Section 15.

13. Payment Disputes and Chargebacks

13.1 Contact us first. Before filing a dispute or chargeback with a bank, card issuer, PayPal, Financing Provider or any other payment provider, Client agrees to contact Olimpo in writing and to allow at least ten (10) Business Days to resolve the matter.

13.2 No improper chargebacks. Client agrees not to file a chargeback or payment dispute for amounts that are due or non-refundable under the Agreement, including amounts for Services received, delivered or performed and for subscription periods already started. A chargeback or dispute filed in breach of this Section 13 is a material breach of these Terms.

13.3 Evidence. Client authorizes Olimpo to submit to payment processors, Financing Providers and financial institutions any information needed to respond to a dispute, including these Terms, Proposals, Authorization Letters, invoices, communications (including email and WhatsApp messages), meeting recordings and transcripts, delivery records, access logs and Deliverables.

13.4 Consequences. If Client files a chargeback or payment dispute, Olimpo may immediately suspend all Services, access to the Platforms and hosting. Any amount reversed, together with chargeback fees, collection costs and late charges, remains immediately due. If the dispute is resolved in Olimpo's favor, Client shall also reimburse Olimpo's costs related to the dispute. If a payment is reversed or charged back after ownership of Deliverables has transferred to Client, Client hereby assigns back to Olimpo all rights in the Project-Specific Deliverables, and the license in Section 16.3 is suspended, until the reversed amount and related costs are paid in full.

14. Third-Party Financing and Installment Plans

14.1 Financing options. Olimpo may offer Client the option to pay through third-party financing, installment or "buy now, pay later" providers ("Financing Providers").

14.2 Separate agreement. Any financing agreement is solely between Client and the Financing Provider and is governed by its terms. Olimpo is not a lender, broker or credit provider; does not decide on approvals, credit limits, rates, fees or terms; and is not responsible for the acts or omissions of Financing Providers, including credit checks, collections or credit reporting.

14.3 Independent obligations. Client's payment obligations to a Financing Provider are governed by the financing agreement and are not suspended by any dispute with Olimpo, except as that agreement or applicable law provides.

14.4 Payments and refunds. Olimpo may receive payment from the Financing Provider in advance and may pay fees to Financing Providers. Any refund that applies under Section 12 to a financed purchase will be processed through the Financing Provider, according to its procedures. Olimpo does not refund financing fees, interest or charges.

14.5 Information. Olimpo may share with Financing Providers the information needed to process and manage the financing, such as Client's identification and contact details, the Project, its price and its status.

15. Subscriptions and Recurring Services

15.1 Automatic renewal. Recurring Services (including maintenance, support and hosting plans, access to the Platforms, memberships and other subscriptions) are billed in advance for each billing period (for example, monthly, quarterly or annually), as stated at the time of purchase, and renew automatically for successive periods of the same length until canceled.

15.2 Payment authorization. By subscribing, Client authorizes Olimpo and its payment processors to charge the payment method on file at the start of each billing period, including any applicable taxes, until the subscription is canceled.

15.3 Cancellation. Client may cancel a recurring Service at any time by email to contacto@olimpo.tech or through the billing portal, if one is available. If the cancellation is received before the next renewal date, Client will not be charged again; the cancellation takes effect at the end of the current billing period, and Client keeps access until then. No refunds or credits are given for partial periods or for unused time or hours, except as provided in Section 12.2 or required by law. For plans billed annually, Olimpo will send a renewal reminder by email at least fifteen (15) days before the renewal date.

15.4 Minimum terms. If the purchase specifies a minimum commitment period, the fees for the entire minimum period are owed even if Client cancels earlier.

15.5 Failed payments. If a payment fails, Olimpo may retry the charge and may suspend the recurring Services until the payment is received.

15.6 Price changes. Olimpo may change the price of recurring Services by giving at least thirty (30) days' notice. The new price applies from the first billing period that starts after the notice period. If Client does not agree with the change, it may cancel before the new price takes effect.

15.7 End of service. When a recurring Service ends, Olimpo has no further obligation to host, maintain, monitor, back up or support the Deliverables or Client Data. Section 20.6 applies to the export of Client Data.

16. Intellectual Property

16.1 Ownership upon full payment. Once Olimpo receives full payment of all amounts due for a Project, Olimpo assigns to Client all of its right, title and interest in the Project-Specific Deliverables, including the source code, configurations, scripts and technical documentation created specifically for Client. Within ten (10) Business Days after receiving the final payment, Olimpo will deliver the repositories, the credentials held by Olimpo and the technical documentation, meaning the documentation that Olimpo customarily prepares for that type of Project (such as setup and deployment instructions and the list of environment variables and Third-Party Services used), unless the Proposal specifies more. Olimpo has no obligation to keep copies of the Deliverables for more than ninety (90) days after that delivery.

16.2 Before full payment. Until full payment, Olimpo retains all rights in the Deliverables and grants Client only a limited, non-exclusive, non-transferable and revocable license to use them for testing and validation. Any other use requires full payment. If Client fails to pay any amount when due, Olimpo may revoke this license and disable any Deliverable that it hosts or controls, after giving the notice described in Section 11.9. Disabling a Deliverable restricts access to it but does not delete Client Data, which remains available for export under Section 20.6. Client is solely responsible for informing its end users and for the continuity of its operations, including any duty to keep or give access to records.

16.3 Background IP. Olimpo retains all rights in its Background IP. To the extent that Background IP is incorporated into the Deliverables, once the Project is paid in full Olimpo grants Client a perpetual, irrevocable (except as provided in Sections 9.2 and 13.4), worldwide, royalty-free and non-exclusive license to use, copy, modify and maintain that Background IP solely as part of the Deliverables and for their operation. Client may sublicense it only to contractors and service providers acting on Client's behalf, and may hire any other provider to maintain or continue the Deliverables. This license does not allow Client to sell, license or distribute the Background IP separately from the Deliverables.

16.4 Third-Party Components. Third-Party Components are licensed under their own terms, their ownership is not transferred, and Client must comply with those licenses. Olimpo makes no representation or warranty regarding Third-Party Components.

16.5 Olimpo's property. Olimpo and its licensors own the Platforms, the Site and its content, and Olimpo's methodologies, templates, prompts, agent and automation designs, documentation templates, training materials, courses, videos, names and brands. Nothing in these Terms transfers them to Client, except as expressly stated in Sections 16.1 and 16.3.

16.6 AI-generated material. The Deliverables may include material generated with the assistance of AI tools. Under Section 16.1, Olimpo assigns to Client whatever rights Olimpo has in that material when it forms part of the Project-Specific Deliverables. Client acknowledges that AI-generated material may not be protected by copyright or other intellectual property rights in some jurisdictions, and that similar outputs may be generated for others. Olimpo makes no warranty regarding the protectability or exclusivity of that material.

16.7 Know-how and similar work. Olimpo may freely use the general skills, knowledge, experience, ideas, concepts, techniques and know-how acquired while performing the Services, and may develop, for itself or for other clients, software and solutions with functions or appearance similar to the Deliverables, provided that it does not use Client's Confidential Information or copy Client's Project-Specific Deliverables.

16.8 Client Materials and Client Data. Client retains ownership of its Client Materials and Client Data. Client grants Olimpo a non-exclusive, worldwide and royalty-free license to use, copy, modify, host and process them as needed to provide the Services, to comply with the law and as described in Section 27.

16.9 Feedback. Olimpo may freely use, without any obligation, any suggestion or feedback about its Services, Site or Platforms.

16.10 Restrictions. Client shall not copy, modify, reverse engineer, decompile, resell, sublicense, frame, scrape or create derivative works of the Platforms or the Background IP, except as expressly permitted in these Terms, and shall not use them to build a competing product or service.

17. Client Materials, Content and Placeholders

17.1 Client's representations. Client represents and warrants that: (a) it owns, or has obtained, all the rights, licenses, consents and permissions needed for the Client Materials and Client Data and for Olimpo to use them as contemplated in these Terms; (b) the Client Materials and their use do not infringe or violate any intellectual property, privacy, publicity or other right or any law; and (c) any personal data that Client provides to Olimpo was collected and is shared lawfully, with all required notices and consents.

17.2 Placeholders. During design and development, Olimpo may use placeholder content, such as sample texts, stock images, AI-generated images, icons, sample data or example content, for demonstration purposes. Placeholder content is not part of the Deliverables. Client is solely responsible for replacing it, or for obtaining the appropriate licenses, before publishing or publicly using the Deliverables. If Client publishes or keeps placeholder content, it does so at its own risk.

17.3 Approval of content. Client is responsible for reviewing and approving all content, texts, prices, claims, legal notices and information displayed or used by the Deliverables, including content generated by AI. Once approved or published, that content is Client's responsibility.

17.4 Development environments. Staging, preview, demo and development environments, URLs and subdomains used by Olimpo are temporary, may be accessible to facilitate review, must not be used by Client as production environments, and may be removed by Olimpo at any time after delivery, completion or termination of the Project. Olimpo may password-protect these environments or block their indexing by search engines, and Client must not publish or share their URLs.

17.5 Removal of content. Olimpo may remove, or refuse to use, any content that it believes in good faith infringes rights, violates the law or these Terms, or exposes Olimpo to liability.

18. Artificial Intelligence, AI Agents and Automations

18.1 AI-assisted work. Client acknowledges and agrees that Olimpo uses AI tools, including third-party large language models, coding assistants, AI development platforms, and transcription and knowledge-management tools, to design, develop, test, document and support the Services, and that Client Materials may be processed with those tools as needed to perform the Services, subject to Sections 24 and 25.

18.2 Nature of AI. AI features and AI agents, including chatbots, assistants, messaging, email, voice and phone agents, agents that operate computers or browsers, and automations (together, "AI Features"), produce probabilistic results. They may generate content or take actions that are inaccurate, incomplete, outdated, biased, offensive, inconsistent or unexpected; they may invent information ("hallucinate"); and they may behave differently over time, even with the same instructions, especially when third-party models are updated. Olimpo does not guarantee the accuracy, reliability, completeness or appropriateness of any output or action of the AI Features.

18.3 Client's supervision and responsibility. Client is solely responsible for: (a) the information, instructions, knowledge bases and rules provided to the AI Features; (b) reviewing, testing and approving the AI Features before and during their use, including in a controlled testing stage; (c) maintaining appropriate human supervision and approval for any communication, decision or action with legal, financial, health, safety, reputational or contractual consequences; (d) all communications sent and actions executed by the AI Features on Client's behalf or through Client's accounts, devices, phone numbers and channels, which are considered Client's own communications and actions; and (e) monitoring the outputs and promptly correcting or disabling any AI Feature that behaves inappropriately.

18.4 Communications laws. When AI Features are used to call, text, message, email or otherwise contact people, Client is the sender or caller and is solely responsible for complying with all applicable laws and platform rules, including those on telemarketing and automated calls (such as the U.S. Telephone Consumer Protection Act, which applies to calls made with AI-generated voices, the Telemarketing Sales Rule, do-not-call registries and state telemarketing laws), commercial email (such as the CAN-SPAM Act), text messaging and carrier registration requirements, consent to record calls, disclosure of the use of AI or bots, voice cloning and rights of publicity, consumer protection, and the policies of WhatsApp, Meta, Google, telephone carriers and other platforms. Client must obtain, and keep records of, all required consents and opt-outs. Unless otherwise agreed in writing, Olimpo does not provide contact lists and does not verify consents. Outbound calls, text messages and WhatsApp messages sent through AI Features must use telephony and messaging accounts, phone numbers and sender registrations (such as A2P 10DLC brand and campaign registrations and WhatsApp Business accounts) held in Client's name. Olimpo will not activate any outbound calling or messaging campaign until Client confirms in writing that it has the required consents and has screened the applicable do-not-call lists, and Olimpo may pause any campaign at any time if it reasonably believes that the campaign does not comply with the law or platform rules. If Olimpo's accounts or numbers are used for any reason, Client remains the caller and sender for all purposes, and Section 34 applies.

18.5 Account restrictions. Third-Party Services may limit, restrict, suspend or ban accounts, phone numbers or channels used with AI Features or automations (for example, because of message volume, user reports, automation rules or policy changes). Olimpo is not responsible for those restrictions or their consequences. Client should follow the usage recommendations that Olimpo provides.

18.6 Agents that operate computers and accounts. When Client uses AI tools that can operate a computer, a browser, email or other accounts on its behalf, including tools that Olimpo recommends or configures, Client is responsible for the permissions it grants, for supervising those tools, for setting their level of autonomy, and for reviewing and approving, before execution, any action with legal, financial or irreversible effects (such as sending messages, publishing, purchasing, deleting, confirming or transmitting data). Olimpo is not liable for actions executed by those tools.

18.7 High-risk uses. Client shall not use AI Features to make decisions with legal or similarly significant effects on individuals (such as decisions on employment, credit, housing, insurance, education, healthcare, legal matters or access to essential services) without adequate human review and compliance with applicable laws, nor to provide medical, legal or financial advice to end users without appropriate professional supervision.

18.8 Third-party AI providers and usage costs. AI Features depend on Third-Party Services, such as model providers, whose terms, usage policies, prices, availability, usage limits, model versions and data practices are outside Olimpo's control and may change. Olimpo is not responsible for changes, deprecations, outages, price increases or degradations of third-party models. Adapting the Deliverables to those changes after the included support period is billable. Unless the Proposal states otherwise, the usage costs of AI models and related services are paid by Client, generally through accounts purchased in Client's name. If usage is billed through Olimpo (for example, credits within a Platform), Olimpo may set usage limits and charge for usage as described at the time of purchase.

18.9 No guaranteed results. Estimates or targets of time savings, productivity, efficiency, cost reduction, revenue, sales, leads, conversion or return on investment, including statements such as reducing the time of processes by a certain percentage, are goals based on assumptions and past experience, not guarantees. Actual results depend on factors outside Olimpo's control, including Client's processes, data, team adoption, implementation and use.

18.10 Model training. Olimpo does not use Client's Confidential Information to train AI models made available to third parties. The data practices of third-party providers are governed by their own terms; when such settings are available, Olimpo will make reasonable efforts to use business or API settings that do not allow providers to train their models with Client's data.

19. Third-Party Services and Costs

19.1 Third-party terms. The Deliverables may depend on or integrate with Third-Party Services. Client's use of them is governed by their own terms and privacy policies, which Client is responsible for accepting and complying with.

19.2 No responsibility for third parties. Olimpo does not control, and is not responsible for, Third-Party Services, including their availability, security, performance, data handling, approvals (such as app store reviews, Meta business verifications, WhatsApp templates and phone number approvals, and payment processor onboarding), suspensions, policy changes, API changes or price changes, or for any loss resulting from them.

19.3 Third-party costs. Unless the Proposal expressly includes them, all costs of Third-Party Services (such as hosting, servers, databases, domains, email, AI model usage, messaging and telephony, app store developer fees, software licenses, plug-ins, templates, stock content and APIs) are Client's responsibility and are paid directly by Client or reimbursed to Olimpo. Any estimate of third-party costs is approximate.

19.4 Changes by third parties. If a Third-Party Service becomes unavailable, changes its terms in a way that affects the Deliverables, or terminates Client's access, Olimpo may propose an alternative, which may require a Change Order.

19.5 App stores. If the Proposal includes publication on the Apple App Store or Google Play, Olimpo will prepare and submit the application using Client's developer accounts. Approval, review times and continued availability are decided by Apple and Google and are not guaranteed. Changes required because of Client's business model, content or the stores' policies may be quoted separately.

20. Accounts, Access, Hosting, Security and Backups

20.1 Credentials. Client will share credentials only through secure means and only with the level of access needed. Olimpo will use them only to perform the Services. When the Services end, Client is responsible for changing passwords and removing Olimpo's access.

20.2 Accounts in Client's name. Client should own and control the accounts, domains and phone numbers used in its business. If Olimpo creates or holds an account on Client's behalf, it will transfer control to Client upon full payment and Client's request, to the extent the Third-Party Service allows it. Olimpo is not responsible for the loss of access to accounts that are not under Olimpo's control.

20.3 Hosting provided by Olimpo. If the Proposal includes hosting on Olimpo's infrastructure or accounts, it is provided for the period stated in the Proposal or, if none is stated, until the end of the included support period. After that, Client must migrate to its own accounts or purchase a hosting or maintenance plan. If Client does neither within fifteen (15) days after Olimpo's written notice, Olimpo may stop hosting the Deliverables, after delivering or making available to Client a copy of the Client Data and, if the Project is paid in full, of the code. Olimpo does not guarantee any level of uptime or availability unless a written service level agreement says otherwise. Olimpo is not liable for temporary interruptions during migrations, DNS changes or maintenance.

20.4 Security. Olimpo uses commercially reasonable measures to protect the systems and data under its control. However, no system is completely secure, and Olimpo does not guarantee that the Deliverables, the Platforms or Third-Party Services will be free from vulnerabilities, attacks or unauthorized access. Client is responsible for the security of its own systems, devices, accounts and credentials, including enabling multi-factor authentication, managing user permissions and keeping its software updated, and for any security testing or audit not included in the Proposal.

20.5 Backups. Unless a maintenance or hosting plan expressly includes backups, Client is solely responsible for keeping backups of its data, content and Deliverables. Even when backups are included, Olimpo does not guarantee that all data can be recovered.

20.6 Data export after the end of the Services. When a Project or recurring Service ends or is suspended, Client may request, within thirty (30) days, an export of the Client Data stored in systems controlled by Olimpo, in a standard format available to Olimpo (such as CSV files or a database export). The export of Client Data is not conditioned on payment, although Olimpo may charge its reasonable cost; the delivery of code, repositories and Deliverables remains subject to Section 16. After that period, Olimpo may delete the Client Data, except where it must keep it to comply with the law or as records of the relationship, and except for copies in backup systems, which are deleted according to their regular cycle.

21. Olimpo Platforms

21.1 Access. Olimpo may provide access to its Platforms as part of a Program, a Project or a subscription. Access is personal to Client and its authorized users, is limited to the period stated at the time of purchase, and is subject to these Terms and to any additional rules shown in the Platform.

21.2 Accounts. Client is responsible for keeping its login credentials confidential, for all activity under its accounts, and for ensuring that its authorized users comply with these Terms. Client must notify Olimpo immediately of any unauthorized use.

21.3 Visibility for support. To provide guidance, quality control and support, authorized members of Olimpo's team (including the account administrator and the advisor or sales representative assigned to Client) may access and review Client's activity, its conversations with the Platform assistants, the documents it uploads and its progress within the Platforms. Client must not upload information that it is not authorized to share with Olimpo.

21.4 AI assistants and credits. The AI assistants within the Platforms are AI Features subject to Section 18. Credits or usage limits may apply.

21.5 End of access. When the access period ends and is not renewed, Client will no longer be able to log in to the Platform or create new items in it. Automations, documents and configurations implemented in Client's own third-party accounts remain under Client's control. If the Platform offers the download or export of Client's materials (for example, documents with Client's company knowledge), Client must download them before access ends or within any grace period indicated by Olimpo.

21.6 Changes to the Platforms. Olimpo may update, change, suspend or discontinue features of the Platforms at any time. If Olimpo discontinues a paid Platform before the end of a prepaid period, Olimpo will refund the prepaid fees for the remaining period, as Client's sole remedy.

21.7 Apps within third-party platforms. When Olimpo offers apps or connectors that work within third-party platforms (such as AI assistants or messaging apps), the use of those platforms is also subject to their own terms. Data sent through those apps or connectors is processed as described in Section 24.

21.8 Availability. The Platforms are provided "as available." Olimpo does not guarantee that they will be available without interruption and may carry out maintenance at any time.

22. Training, Implementation Programs and Courses

22.1 Programs. Olimpo may offer AI implementation programs, mentorships, workshops, training, courses and educational content ("Programs"). The content, duration, format, sessions, access period and support channels of each Program are those described at the time of purchase. Unless the offer states otherwise, the access details for a Program or Platform are sent by email within one (1) Business Day after payment is confirmed.

22.2 Implementation by Client. In implementation Programs, Client and its team are responsible for carrying out the implementation steps with the tools and accounts that Client chooses, unless the description of the Program states that Olimpo will implement them. Required third-party subscriptions (such as paid plans of AI tools) are paid by Client.

22.3 License to Program materials. Program materials (such as videos, documents, templates, prompts and platforms) are licensed to Client for the internal use of its business by its authorized users during the access period and, for materials that Client is allowed to download, for internal use without time limit. Client may not share credentials, record, copy, resell, publish or distribute the Program materials, use them to train people outside its organization, or use them to create competing programs.

22.4 Sessions and group channels. Live sessions, if any, take place at the agreed times. Missed sessions are not rescheduled unless Olimpo agrees. Group channels (such as WhatsApp groups) are provided to support Client during the Program, require respectful conduct, and are answered during Olimpo's business hours, without guaranteed response times.

22.5 Educational nature. Programs are educational and do not constitute professional advice. Section 18.9 (no guaranteed results) applies to all Programs.

22.6 Statutory withdrawal rights. If you are a consumer with a statutory right of withdrawal, by purchasing a Program you request immediate access and acknowledge that, where the law allows, you lose that right once access is granted. Any longer guarantee stated in the offer still applies.

23. Acceptable Use

23.1 Prohibited uses. Client shall not use, and shall not allow others to use, the Site, the Services, the Deliverables or the Platforms to:

• (a) violate any law or regulation or the rights of others;
• (b) infringe intellectual property, privacy or publicity rights;
• (c) send unsolicited or unlawful communications, spam or automated calls or messages without the consents required by law;
• (d) carry out fraud, scams, deceptive or misleading practices, phishing or impersonation, or create deepfakes or synthetic media of real people without their consent;
• (e) harass, threaten, defame, discriminate against or harm others;
• (f) distribute malware, attack systems, circumvent security measures or access systems without authorization;
• (g) collect or process personal data without a lawful basis, or process sensitive data in violation of the law;
• (h) carry out activities that require licenses or authorizations that Client does not have (for example, in gambling, financial services, lending, healthcare, legal services or other regulated activities);
• (i) promote violence, terrorism, the exploitation of minors, or illegal goods or services;
• (j) reverse engineer, scrape, overload or interfere with the Site or the Platforms; or
• (k) engage in any other use that Olimpo reasonably considers harmful or likely to expose Olimpo to legal or reputational risk.

23.2 Consequences. Olimpo may refuse, suspend or terminate the Services if it reasonably believes that Client has violated this Section 23, without liability and without refunding amounts paid for work performed.

24. Privacy Policy and Cookie Policy

24.1 Scope. This Section 24 is Olimpo's Privacy Policy and Cookie Policy. It explains how Olimpo handles personal information (a) when you visit the Site, contact us, book a call, download resources or use our Platforms (in these cases, Olimpo decides how and why the information is used); and (b) when Olimpo processes personal data on behalf of its Clients while providing the Services. If Olimpo publishes a separate privacy policy, it will complement this Section.

24.2 Information we collect. We may collect: identification and contact data (such as name, email, phone number, company, role and country); business information you share with us (such as needs, processes, revenue range and budget); communications and meeting content (such as emails, WhatsApp messages, calls, recordings and transcripts); payment and billing information, which is processed by payment processors (we do not store full card numbers); account and usage data in the Platforms; technical data (such as IP address, browser, device, pages visited and referral source) collected through cookies, pixels and similar technologies, including analytics and advertising tools; and information we receive from third parties (such as advertising platforms, lead forms, referrers and public professional sources).

24.3 How we use it. We use personal information to: respond to inquiries and schedule calls; prepare proposals; provide, manage and improve the Services and Platforms; process payments, financing and invoices; communicate with you about the Services; send marketing communications, which you can opt out of at any time; measure and personalize advertising; protect security and prevent fraud; and comply with the law and enforce our agreements. Where laws such as the European Union's General Data Protection Regulation apply, we rely on the performance of a contract, our legitimate interests, your consent or our legal obligations, as applicable.

24.4 How we share it. We share personal information with: service providers that help us operate (such as hosting and cloud, customer relationship management and scheduling, email and messaging, AI and transcription, analytics and advertising, payment processing and financing), subject to appropriate obligations; members of our team and our contractors; referrers, limited to the status of their referrals; professional advisors; authorities, when required by law or to protect rights; and a buyer or successor in the event of a merger, acquisition or sale of assets. We do not sell or rent personal information. We use advertising cookies and pixels as described in Section 24.8.

24.5 International transfers. Olimpo is based in the United States and works with team members and providers in other countries, including Argentina. Your information may be transferred to and processed in countries whose data protection laws differ from those of your country, with appropriate safeguards where required.

24.6 Retention. We keep personal information for as long as necessary for the purposes described, including to comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements.

24.7 Your rights. Depending on where you live, you may have the right to access, correct, delete or port your personal information, to object to or restrict its processing, to withdraw your consent and to opt out of marketing communications. To exercise these rights, write to contacto@olimpo.tech. We may need to verify your identity. You may also have the right to file a complaint with your local data protection authority.

24.8 Cookie Policy. Cookies are small files stored on your device when you visit a website. We also use similar technologies, such as pixels, tags and local storage, which this Section also calls "cookies." The Site and the Platforms use:

• (a) strictly necessary cookies, which make the Site and the Platforms work (for example, security, sessions, forms and remembering your language or cookie choices);
• (b) preference cookies, which remember your settings;
• (c) analytics cookies, which help us understand how visitors use the Site so we can improve it; and
• (d) advertising and marketing cookies and pixels, placed by us or by third parties such as Meta (Facebook and Instagram) and Google, which measure the results of our ads and allow relevant ads to be shown to you on other sites and apps.

Third-party cookies are governed by the privacy policies of those third parties. When the Site displays a cookie notice, you can accept or reject non-essential cookies there and change your choice at any time by clearing the Site's cookies in your browser. You can also block or delete cookies in your browser settings, manage ad personalization in your Meta and Google account settings, and use industry opt-out tools such as those of the Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org). Blocking some cookies may affect how the Site works. The Site does not respond to browser "Do Not Track" signals.

24.9 Children. The Site and the Services are not directed to people under 18, and we do not knowingly collect their personal information.

24.10 Olimpo as processor. When Olimpo processes personal data on Client's behalf (for example, data of Client's end users within the Deliverables or the Platforms), Client acts as controller (or "business") and Olimpo as processor (or "service provider"). In that case, Olimpo will: process the data only to provide the Services and according to Client's documented instructions; ensure that the people who process it are bound by confidentiality; use Third-Party Services and subprocessors, which Client authorizes; apply reasonable security measures; notify Client without undue delay after becoming aware of a personal data breach affecting that data; reasonably assist Client with requests from data subjects, at Client's cost when the assistance is significant; and delete or return the data when the Services end, as described in Section 20.6. Client is responsible for the lawfulness of the processing, including privacy notices, consents and the legal basis. At Client's request, the parties may sign a data processing addendum, which will prevail over this Section on its subject matter.

24.11 Sensitive and regulated data. Client shall not provide sensitive data to Olimpo, or require Olimpo to process it (such as health, biometric, financial account, government identification or children's data, or other special categories of data), unless it is necessary for the Services, permitted by law and agreed in the Proposal. Olimpo does not agree to act as a business associate under the U.S. Health Insurance Portability and Accountability Act (HIPAA) unless both parties sign a business associate agreement; Client must not provide, or use the Deliverables to process, protected health information subject to HIPAA without one. Client is responsible for complying with the laws that apply to the sensitive data processed by its Deliverables (for example, laws on medical records and patients' rights, or the PCI DSS standard for card data).

24.12 Marketing communications. You can unsubscribe from our marketing communications by using the link included in our emails, by replying "STOP" to our messages or by writing to contacto@olimpo.tech.

25. Confidentiality

25.1 Definition. "Confidential Information" means non-public information that one party (the "Discloser") discloses to the other (the "Recipient") and that is identified as confidential or that a reasonable person would understand to be confidential. It includes Client's business data, workflows, customer information, banking details and operational data, and Olimpo's prices, Proposals, methodologies, prompts, code, Background IP and Platform content.

25.2 Obligations. The Recipient will use the Discloser's Confidential Information only to provide or receive the Services, will protect it with at least reasonable care, and will disclose it only to its personnel, contractors, professional advisors and service providers who need to know it and who are bound by confidentiality obligations at least as protective as these or, in the case of Third-Party Services (including the AI and cloud tools used under Section 18.1), by their standard confidentiality, security and data-processing terms for business customers. These obligations have no time limit and last for as long as the information remains confidential.

25.3 Exclusions. Confidential Information does not include information that: (a) is or becomes public without a breach of these Terms; (b) the Recipient knew without restriction before receiving it; (c) the Recipient develops independently without using the Confidential Information; or (d) the Recipient lawfully receives from a third party without restriction.

25.4 Disclosure required by law. The Recipient may disclose Confidential Information when required by law or by a court or authority, giving prompt notice to the Discloser, when legally permitted, and cooperating reasonably to limit the disclosure.

25.5 Return or deletion. At the end of the relationship, and upon written request, the Recipient will return or delete the Discloser's Confidential Information, except for copies it must keep by law, copies in backup systems and records of the relationship, all of which remain confidential.

25.6 Proposals and prices. Client will treat Olimpo's Proposals, prices and methodologies as Confidential Information and will not share them with competitors or publish them. Nothing in these Terms restricts Client's right to publish honest reviews of Olimpo or to communicate with any government authority.

25.7 Equitable relief. A breach of this Section 25 may cause irreparable harm, so the affected party may seek injunctive or other equitable relief, in addition to any other remedy.

26. Communications, Meetings and Recordings

26.1 Channels. The parties may communicate by email, WhatsApp and other messaging apps, video calls and phone. Messages sent by the parties' designated contacts through these channels are valid written communications for operational matters, approvals and Change Orders. Legal notices must follow Section 40.5.

26.2 Recordings. Olimpo may record and transcribe meetings and calls, including with AI note-taking tools, to document requirements, prepare proposals, ensure quality, train and support its team, and keep records. Olimpo will indicate when a meeting is being recorded, for example through the notice shown by the recording tool. By participating, Client consents to the recording and transcription and will inform its participants. If any participant does not consent, Client must tell Olimpo before the recording starts.

26.3 Consent to be contacted. By providing your contact details, you agree that Olimpo may contact you by email, phone, WhatsApp or text message about your inquiry and the Services. Marketing messages are sent according to the consents you give at the point of collection, and you can opt out at any time. Message and data rates may apply. Consent to receive marketing calls or text messages, including calls made with automated technology or AI-generated voices, is requested separately and is never a condition of purchase.

26.4 Respectful conduct. Olimpo is committed to respectful communication and expects the same from its Clients. Olimpo may limit communication channels or hours and, in the case of abusive, threatening, harassing or discriminatory conduct toward its team, may suspend or terminate the Services under Section 35.2.

26.5 Business hours. Communication and support take place during Olimpo's regular business hours on Business Days, in the time zone agreed with Client. Response times are targets, not guarantees, unless a written service level agreement says otherwise.

27. Portfolio, Publicity and Testimonials

27.1 Portfolio. Unless Client opts out in writing before the Project starts, Client grants Olimpo a non-exclusive, worldwide and royalty-free license to display Client's name and logo and a description, screenshots, videos and demos of the Deliverables on Olimpo's website, portfolio, case studies, proposals, social media and marketing materials, without disclosing Client's Confidential Information. Client may later request in writing that specific items not be used in the future; Olimpo will remove them from the Site within a reasonable time, but will not be required to withdraw materials already distributed or published. For this purpose, the existence of the Project, Client's name and logo, a general description of the Project, and screenshots or demos that do not show Client Data or personal data are not Confidential Information, notwithstanding any confidentiality statement in a Proposal or Authorization Letter.

27.2 Testimonials. If Client provides a testimonial, review, video or interview, Client authorizes Olimpo to use it, edit it without changing its meaning and publish it, together with Client's name and image, in any medium and without compensation. Client represents that its testimonials reflect its honest opinion and experience.

27.3 Individual experiences. Testimonials and case studies describe the individual experience of each client and do not guarantee results for other projects.

28. Non-Solicitation of Our Team

28.1 Restriction. During any Project or subscription and for twelve (12) months after it ends, Client shall not, directly or indirectly, solicit for employment or engagement, hire or engage as a contractor any person who is, or was during the previous six (6) months, an employee, contractor or team member of Olimpo and who was involved in the Services, without Olimpo's prior written consent. General job advertisements not specifically directed at Olimpo's team are not considered solicitation, but the restriction on hiring still applies.

28.2 Placement fee. If Client breaches this Section 28, Client shall pay Olimpo, as liquidated damages and not as a penalty, a fee equal to thirty percent (30%) of the compensation payable to that person for the first twelve (12) months of the new employment or engagement, which the parties agree is a reasonable estimate of Olimpo's costs of recruiting, training and replacing that person. This does not limit Olimpo's right to seek injunctive relief.

29. Referral Program

29.1 The Program. Olimpo may reward people who refer new clients ("Referrers") through its Referral Program, as described on the Site. This Section 29 and the Referral Program page govern the Referral Program; in case of conflict about amounts and benefits, the Referral Program page prevails, but the terms defined in this Section 29 (such as "Activated Project") keep their meaning.

29.2 Qualifying referrals. A referral qualifies only if: (a) the Referrer submits the prospect's details to Olimpo, through the channel Olimpo indicates, before Olimpo has had any contact with that prospect (Olimpo's records are final as to who referred first); (b) the prospect is a new client, and not a current or former client or a lead already in Olimpo's sales pipeline; (c) the Referrer is not the referred client itself, nor its owner, employee or representative; and (d) the referral becomes an "Activated Project," meaning that the referred client accepts a Proposal, pays the first payment in full, and any Satisfaction Guarantee period ends without a refund request.

29.3 Referral rewards. Referral rewards are those stated on the Referral Program page (for example, a cash reward or a credit toward future projects, and a bonus for multiple qualifying referrals within the period stated there or, if none is stated, within the same calendar year, from January 1 to December 31). Cash rewards are paid by bank transfer within the period stated on the Referral Program page, counted from the date the referral becomes an Activated Project, once the Referrer has provided the payment and tax information that Olimpo requests (for example, IRS Form W-9 or W-8BEN). Credits are personal and non-transferable, have no cash value, can only be applied to new Olimpo services, cannot be combined with other credits or promotions unless Olimpo agrees, and expire on the date stated or, if none is stated, twelve (12) months after they are issued.

29.4 Clawback. If the referred client obtains a refund, files a chargeback or fails to pay, Olimpo may withhold, cancel or recover the corresponding reward. Only one reward is granted per referred client.

29.5 Conduct of Referrers. Referrers act independently: they are not employees, agents or partners of Olimpo, cannot make promises, quotes or commitments on Olimpo's behalf, and may not use Olimpo's trademarks except as authorized. Referrers must comply with applicable laws, including advertising, anti-spam and disclosure rules (for example, disclosing that they may receive a reward when they publicly recommend Olimpo), and must not send spam, make misleading claims or offer improper payments.

29.6 Taxes. Referrers are responsible for any taxes on their rewards.

29.7 Changes. Olimpo may modify, suspend or end the Referral Program at any time, without affecting rewards already earned for Activated Projects, and may disqualify any Referrer for fraud, abuse or breach of these Terms.

30. Rewards Center

30.1 The Rewards Center. Olimpo's Rewards Center is a loyalty benefit for Olimpo clients under which eligible payments earn points that can be redeemed for certain Olimpo services ("Rewards"), as described on the Rewards Center page.

30.2 Earning points. Points are earned only on amounts actually paid to Olimpo for Services, excluding taxes, third-party costs, reimbursements and financing charges, and are credited once the payment is final and any applicable guarantee period has ended. Payments that are refunded, reversed or charged back do not earn points, and any points already credited for them will be deducted.

30.3 Redeeming points. Rewards are redeemed by written request and are subject to Olimpo's availability and scheduling. Each Reward has a standard scope that Olimpo defines in writing at the time of redemption; it does not include third-party costs, and any additional requirement is quoted separately. Points cannot be redeemed while Client has overdue amounts.

30.4 Nature of points and Rewards. Points and Rewards have no cash value; cannot be sold, transferred or exchanged for money; and are not Client's property. Rewards are provided as a courtesy and are not subject to the Satisfaction Guarantee or to any refund.

30.5 Expiration and forfeiture. Points expire twenty-four (24) months after they are earned, unless the Rewards Center page states otherwise. Points are forfeited if Client's account or Services are terminated for breach, fraud or chargebacks.

30.6 Changes. Olimpo may modify the Rewards catalog, the point values or the rules, or end the Rewards Center, by giving at least thirty (30) days' notice on the Site. During that period, Client may redeem the points accumulated before the change.

30.7 Taxes. Client is responsible for any taxes related to the Rewards.

31. Website, Free Resources and Copyright Complaints

31.1 Use of the Site. Olimpo grants you a limited, revocable and non-exclusive license to access the Site for your personal use or internal business purposes. You may not copy, scrape, reproduce, distribute, modify or commercially exploit the content of the Site, or access it with automated tools, without our written consent.

31.2 Free resources. Guides, blog posts, videos, templates, prompts, calculators (such as our time calculator), estimates and other free content or tools are provided for general information purposes only, "as is," without any guarantee of accuracy, completeness or results, and are not professional advice. The results of calculators and estimates are approximations based on the data you enter and on general assumptions.

31.3 Portfolio and examples. Projects, examples, mockups and design proposals shown on the Site are illustrations; their inclusion does not mean that a specific feature, price or timeline will apply to your Project. Third-party names and trademarks belong to their respective owners.

31.4 Third-party links. The Site may contain links to third-party websites, for which Olimpo is not responsible.

31.5 Changes to the Site. Olimpo may change, suspend or discontinue the Site, or any part of it, at any time.

31.6 Copyright complaints. If you believe that content on the Site, on a Platform or on a site hosted by Olimpo infringes your copyright, send a written notice to contacto@olimpo.tech including: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location (URL); (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized by the owner, its agent or the law; (e) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or are authorized to act on the owner's behalf; and (f) your physical or electronic signature. Olimpo will review notices and, when appropriate, remove or disable access to the material, and will, in appropriate circumstances, terminate the accounts and Services of repeat infringers. Counter-notices may be sent to the same address under 17 U.S.C. § 512(g). Notices that do not meet these requirements may not be processed.

32. Disclaimer of Warranties

32.1 EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9 (SATISFACTION GUARANTEE) AND SECTION 10.1 (INCLUDED SUPPORT AND WARRANTY PERIOD), THE SITE, THE SERVICES, THE DELIVERABLES, THE PLATFORMS, THE AI FEATURES, THE PROGRAMS, THE FREE RESOURCES, THE REWARDS AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLIMPO, ON ITS OWN BEHALF AND ON BEHALF OF ITS LICENSORS AND PROVIDERS, DISCLAIMS ALL OTHER WARRANTIES, CONDITIONS AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUALITY, ACCURACY AND QUIET ENJOYMENT.

32.2 WITHOUT LIMITING SECTION 32.1, OLIMPO DOES NOT WARRANT THAT: (A) THE SERVICES OR THE DELIVERABLES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT ALL DEFECTS WILL BE CORRECTED; (B) ANY OUTPUT OR ACTION OF THE AI FEATURES WILL BE ACCURATE, COMPLETE, LAWFUL OR APPROPRIATE; (C) THE DELIVERABLES WILL ACHIEVE ANY BUSINESS RESULT, REVENUE, SAVINGS, PRODUCTIVITY, RANKING, TRAFFIC, LEADS OR CONVERSIONS; (D) THE DELIVERABLES WILL COMPLY WITH THE LAWS OR REGULATIONS APPLICABLE TO CLIENT'S BUSINESS, INDUSTRY OR JURISDICTION, INCLUDING ACCESSIBILITY, PRIVACY AND TELEMARKETING LAWS; (E) THIRD-PARTY SERVICES OR THIRD-PARTY COMPONENTS WILL BE AVAILABLE OR COMPATIBLE, OR WILL CONTINUE TO WORK; (F) ANY APPLICATION WILL BE APPROVED BY ANY APP STORE OR PLATFORM; OR (G) ANY MATERIAL WILL BE PROTECTED BY COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHTS.

32.3 NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED FROM OLIMPO OR ITS TEAM CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

33. Limitation of Liability

33.1 EXCLUDED DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL OLIMPO OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS OR PROVIDERS (THE "OLIMPO PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, SALES, BUSINESS, OPPORTUNITIES, GOODWILL OR REPUTATION, LOSS OR CORRUPTION OF DATA, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, REGULATORY FINES OR PENALTIES, OR THIRD-PARTY CLAIMS, ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, THE DELIVERABLES, THE PLATFORMS OR THE SITE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

33.2 MAXIMUM LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE OLIMPO PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, THE DELIVERABLES, THE PLATFORMS OR THE SITE WILL NOT EXCEED THE APPLICABLE AMOUNT BELOW: (A) FOR CLAIMS RELATED TO A PROJECT OR PROGRAM, THE AMOUNTS ACTUALLY PAID BY CLIENT TO OLIMPO FOR THAT PROJECT OR PROGRAM, LESS ANY AMOUNTS REFUNDED; (B) FOR CLAIMS RELATED TO A RECURRING SERVICE, THE AMOUNTS PAID BY CLIENT FOR THAT SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM; AND (C) FOR ALL OTHER CLAIMS, INCLUDING THOSE RELATED TO FREE SERVICES, FREE RESOURCES OR THE SITE, ONE HUNDRED US DOLLARS (US$100). EACH CLAIM IS SUBJECT TO THE AMOUNT OF THE CATEGORY TO WHICH IT PRIMARILY RELATES.

33.3 Basis of the bargain. These limitations apply even if a limited remedy fails of its essential purpose. They are an essential part of the agreement between the parties and are reflected in Olimpo's prices.

33.4 No personal liability. Client agrees that Olimpo's members, managers, officers, employees and contractors have no personal liability to Client in connection with the Services, and that Client will bring any claim only against Olimpo Web Design LLC. The Olimpo Parties are intended third-party beneficiaries of Sections 32 and 33, and the Indemnified Parties are intended third-party beneficiaries of Section 34.

33.5 Exceptions. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. The limitations in this Section 33 do not limit Client's payment obligations, Client's indemnification obligations, or Client's liability for breach of Sections 16, 23, 25 or 28.

34. Indemnification

34.1 Client's indemnity. Client shall defend, indemnify and hold harmless Olimpo and its members, managers, officers, employees and contractors (the "Indemnified Parties") from and against any and all claims, demands, actions, investigations, losses, damages, liabilities, fines, penalties, settlements, costs and expenses (including reasonable attorneys' and experts' fees) arising out of or related to: (a) Client Materials, Client Data, or any content that Client publishes or approves, including claims of intellectual property infringement or violation of privacy or publicity rights; (b) Client's business, products and services, and any claim by Client's customers, end users, employees or contractors; (c) Client's use of the Deliverables, the Platforms or the AI Features, including the communications sent, calls made and actions executed through them; (d) Client's breach of these Terms or of any law, regulation or third-party right, including laws on privacy, data protection, telemarketing, anti-spam, accessibility, consumer protection, advertising, licensing and industry-specific regulation; (e) modifications to the Deliverables made by Client or by third parties, or their combination with items not supplied by Olimpo; (f) Olimpo's compliance with Client's instructions or specifications; (g) the Third-Party Services and accounts used by or for Client; (h) taxes for which Client is responsible; (i) any dispute between Client and a Financing Provider or another third party related to the Services; and (j) any chargeback or payment dispute filed by Client in breach of Section 13. Client has no obligation under this Section 34 to the extent a claim results from Olimpo's gross negligence, willful misconduct or fraud, or from Olimpo's breach of Section 24.10 or 25.

34.2 Procedure. Olimpo will notify Client of any claim subject to indemnification; a delay in giving notice relieves Client of its obligations only to the extent the delay materially prejudices Client. Client will assume the defense with counsel reasonably acceptable to Olimpo. Olimpo may participate with its own counsel at its own cost, or at Client's cost if there is a conflict of interest or Client fails to assume the defense. Client may not settle any claim that imposes obligations on, or admits fault by, any Indemnified Party without Olimpo's prior written consent.

35. Suspension and Termination

35.1 Termination by Client for convenience. Client may terminate a Project at any time by written notice. In that case, Client shall pay: (a) all amounts due as of the termination date; (b) the value of the work performed and not yet invoiced, calculated on a pro-rata basis according to the progress of the Project, as reasonably determined by Olimpo; and (c) any non-cancellable third-party costs incurred for Client. Amounts already paid are non-refundable, except under Section 9 when it applies.

35.2 Suspension or termination by Olimpo. Olimpo may suspend or terminate any Project, subscription or access to the Platforms or the Site, in whole or in part, by written notice: (a) immediately, if Client fails to pay any amount when due (subject, for hosted Services, to the notice in Section 11.9), files a chargeback or dispute in breach of Section 13, violates Section 23, engages in the conduct described in Section 26.4, becomes insolvent or subject to bankruptcy proceedings, or if continuing would expose Olimpo to legal, security or reputational risk; (b) if Client materially breaches these Terms and does not cure the breach within ten (10) days after receiving notice; or (c) for convenience, with at least fifteen (15) days' notice, in which case Olimpo will refund the amounts paid for work not yet performed, and Client will pay for the work performed through the termination date. In the cases described in (a) and (b), Section 35.1 applies as if Client had terminated for convenience, except that if Olimpo terminates under (a) solely because of a legal, security or reputational risk not caused by Client, Olimpo will refund the amounts paid for work not yet performed.

35.3 Termination by Client for cause. If Olimpo materially breaches these Terms or a Proposal and does not cure the breach within fifteen (15) days after receiving written notice from Client describing it in detail, Client may terminate the affected Project, and Olimpo will refund the amounts paid for work not yet delivered, calculated on a pro-rata basis, as Client's sole and exclusive remedy, subject to Section 33.

35.4 Effects of termination. Upon any termination: (a) all unpaid amounts for work performed become immediately due; (b) the licenses to Deliverables that have not been paid in full end, and Client must stop using them; (c) once all amounts due are paid, Olimpo will deliver the work completed and paid for through the termination date, in its then-current state and without warranty; (d) Olimpo may remove hosted Deliverables and Client's access to the Platforms after the data export period in Section 20.6; and (e) the provisions that by their nature should survive termination will survive, including Sections 7.5, 9.2, 11 to 14, 16, 17, 18, 20.6, 24, 25, 27 to 30, 32 to 35, 37 and 40.

36. Force Majeure

Olimpo will not be liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, government actions, sanctions, exchange or currency controls, failures of banking or payment systems, labor disputes, power or internet outages, cyberattacks, failures or outages of hosting, AI or other Third-Party Services, changes in third-party policies, or the sudden unavailability of key personnel due to illness or emergency. The affected timelines will be extended for the duration of the event and its effects. Force majeure does not excuse Client's payment obligations.

37. Governing Law and Dispute Resolution

37.1 Governing law. These Terms, and any dispute, claim or controversy arising out of or related to them, the Services, the Deliverables, the Platforms or the Site (a "Dispute"), are governed by the laws of the State of New Mexico, United States of America, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.

37.2 Informal resolution first. Before starting any legal proceeding, the party raising a Dispute must send the other party a written notice describing the Dispute in detail and the solution requested (in the case of Olimpo, by email to contacto@olimpo.tech with the subject "Legal Notice"). The parties will try in good faith to resolve the Dispute within thirty (30) days after the notice, including at least one video call between people with decision-making authority if either party requests it. This requirement does not prevent either party from seeking urgent injunctive relief or from bringing a claim for amounts that are due and unpaid.

37.3 Exclusive jurisdiction. Any Dispute that is not resolved informally must be brought exclusively before the state courts located in Bernalillo County, New Mexico, or the United States District Court for the District of New Mexico. Each party irrevocably submits to the personal jurisdiction and venue of those courts and waives any objection based on inconvenient forum. However, either party may also bring an action against the other party before the courts of the place where the other party is organized or, if an individual, resides, and either party may seek injunctive relief before any competent court. This Section 37 applies to, and supplements, any governing law and jurisdiction clause contained in an Authorization Letter.

37.4 WAIVER OF JURY TRIAL. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY, VOLUNTARILY AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE.

37.5 WAIVER OF CLASS ACTIONS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION.

37.6 TIME LIMIT TO BRING CLAIMS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CLAIM BY EITHER PARTY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THAT PARTY KNEW OR REASONABLY SHOULD HAVE KNOWN OF THE FACTS GIVING RISE TO IT; OTHERWISE, IT IS PERMANENTLY BARRED. THIS TIME LIMIT DOES NOT APPLY TO CLAIMS FOR THE PAYMENT OF AMOUNTS THAT ARE DUE AND UNPAID UNDER THESE TERMS, WHICH ARE SUBJECT TO THE STATUTE OF LIMITATIONS PROVIDED BY LAW.

37.7 Attorneys' fees. In any action to enforce these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees, costs and expenses. This is in addition to Client's obligation to pay collection costs under Section 11.8.

37.8 Equitable relief. Either party may seek injunctive or other equitable relief to protect its intellectual property, Confidential Information, personnel or systems.

37.9 Mandatory consumer laws. If, despite Section 2.4, you are considered a consumer and the law of your country of residence grants you non-waivable rights regarding the applicable law or jurisdiction, this Section 37 applies only to the extent permitted by that law.

38. Sanctions and Export Compliance

Client represents that it is not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive United States sanctions, and that it is not included on, or owned or controlled by persons included on, any restricted-party list of the U.S. government (such as the Specially Designated Nationals list of the Office of Foreign Assets Control). Client shall not use or export the Services or the Deliverables in violation of the export control or sanctions laws of the United States or of any other applicable jurisdiction. Olimpo may refuse or terminate the Services to comply with these laws.

39. Changes to These Terms

39.1 Updates. Olimpo may update these Terms from time to time. We will post the updated Terms on this page with a new "Last updated" date and, in the case of material changes, will make reasonable efforts to notify active Clients by email, through the Site or through the Platforms. Olimpo keeps a record of previous versions of these Terms, which are available upon request.

39.2 When updates apply. Updated Terms apply from their publication to new Proposals, new purchases and the use of the Site. For Projects in progress, the version in effect when the Proposal was accepted continues to apply to that Project unless Client agrees otherwise. For recurring Services, the updated Terms apply from the first billing period that starts at least fifteen (15) days after Olimpo emails the notice. Continued use of the Services after the updated Terms take effect constitutes acceptance.

39.3 Earlier engagements. For Clients whose Proposals were accepted before these Terms were first published, these Terms apply to Services performed, payments made and recurring periods that start after Client has been notified of these Terms, and Client's continued receipt of the Services after that notice constitutes acceptance, without affecting rights already acquired and except to the extent they conflict with a written agreement signed by both parties.

40. General Provisions

40.1 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, employment or fiduciary relationship between them.

40.2 Non-exclusivity. Olimpo may provide services to others, including Client's competitors, subject to Section 25.

40.3 Team and subcontractors. Olimpo may perform the Services through its employees, contractors and subcontractors located in any country, including Argentina, and through third-party tools. Olimpo remains responsible for their performance under these Terms.

40.4 Assignment. Client may not assign or transfer these Terms or any Proposal without Olimpo's prior written consent. Olimpo may assign them, in whole or in part, including to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets, and may assign its right to receive payments, including to Financing Providers.

40.5 Notices. Legal notices to Olimpo must be sent by email to contacto@olimpo.tech with the subject "Legal Notice" and take effect on the Business Day after they are sent. Notices to Client may be sent to the email address provided in the Proposal, invoice or account, or through the Platforms, and take effect when sent. Client must keep its contact information up to date. Legal notices are notices of breach, termination, Disputes (Section 37.2), indemnification claims and changes to these Terms.

40.6 Electronic signatures and records. The parties agree to use electronic signatures, records and communications. Accepting by clicking, signing electronically, approving by email or messaging app, or paying has the same effect as a handwritten signature. Olimpo's records (including payment, delivery, access and communication records) constitute prima facie evidence of the facts they record.

40.7 Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

40.8 No waiver. Failure or delay in exercising a right is not a waiver of that right. Waivers must be in writing. A courtesy granted by Olimpo (such as free support, an extension or a discount) does not waive any right or create an obligation for the future.

40.9 Entire agreement. These Terms, together with the applicable Proposals and any document expressly incorporated into them, constitute the entire agreement between the parties regarding their subject matter and supersede all prior or contemporaneous agreements, representations and understandings, oral or written. Client acknowledges that it has not relied on any statement not included in them. Purchase orders or terms provided by Client have no effect, even if Olimpo accepts them, except for a written agreement signed by both parties as described in Section 3.3(a).

40.10 Interpretation. Headings are for convenience only. "Including" means "including without limitation." References to "days" mean calendar days, unless Business Days are specified. No provision will be interpreted against a party because that party drafted it.

40.11 Language. These Terms are written in English. Any translation is provided for convenience only, and the English version prevails in case of conflict. Client confirms that it understands these Terms or has had the opportunity to have them translated or reviewed before accepting them.

40.12 Survival. Provisions that by their nature should survive the termination of these Terms will survive.

40.13 Third-party beneficiaries. No third party has rights under these Terms, except the Olimpo Parties and the Indemnified Parties as provided in Section 33.4.

40.14 Cumulative remedies. Olimpo's rights and remedies under these Terms are cumulative and in addition to those available under the law.

41. Contact Us

• Company: Olimpo Web Design LLC, a New Mexico limited liability company
• Email: contacto@olimpo.tech
• Website: https://olimpo.tech
• Address: 412 W 7th St, Clovis, NM 88101, United States