02 / The challenge
The challenge
A customer who needs a well, a pump, or filtration service starts with a specific need. To describe the work, they need to find the relevant service and provide information about the location and their preferred day.
For a field service operation, that first request has its own context: service type, address, county, and contact details. The software challenge is to bring those references into a clear public entry point for the customer.
The team has a different entry point. Blue Well Drilling combines its public service site with a portal dedicated to staff. The project serves both audiences within the same company identity.

